SECTION 01
Introduction
lackbd ("we", "us", "our", or "the Platform") operates the online casino and sports betting website accessible at lackbd.club. This Privacy Policy applies to all individuals who access, browse, register with
, or otherwise interact with the lackbd Platform (collectively referred to as "Players", "Users", or "you").
We understand that privacy matters deeply to our players. This document sets out in plain, formal English exactly what personal data lackbd collects, why we collect it, how it is used, who it may be shared with, how long it is kept, and what rights you hold in relation to your data. Please read this Policy carefully before registering an account or using any of our Services.
This Privacy Policy should be read in conjunction with the lackbd Terms and Conditions, which are available at lackbd.club/terms-conditions. By creating an account or using the Platform, you confirm that you have read and accepted both documents.
Scope: This Policy covers all Services offered under the lackbd brand, including casino games, cricket and sports betting, virtual sports, live dealer tables, slot games, promotional programmes, and customer support interactions conducted via email or any other channel operated by lackbd.
SECTION 02
Personal Data We Collect
lackbd collects personal data that is necessary to provide the Services, verify your identity, process payments, and comply with our obligations as a responsible platform operator. The categories of data we collect include the following:
| Category |
Data Items Collected |
Required / Optional |
| Identity Data |
Full legal name, date of birth, nationality, government-issued ID number |
Required |
| Contact Data |
Email address, mobile phone number, residential address |
Required |
| Account Data |
Username, encrypted password, account preferences, language settings |
Required |
| Financial Data |
Payment method type (e.g., bKash, Nagad, Rocket), transaction reference numbers, deposit and withdrawal history |
Required |
| Technical Data |
IP address, browser type and version, device type, operating system, session timestamps |
Automatic |
| Usage Data |
Games played, bets placed, bet amounts, game session durations, pages visited on the Platform |
Automatic |
| Communication Data |
Content of emails sent to [email protected], support ticket records |
When applicable |
| Verification Documents |
Copies of National ID, passport, or driving licence; utility bills or bank statements as proof of address |
When requested |
lackbd does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, biometric data, or health information. If you provide any such information voluntarily in the course of a support interaction, it will be handled with the highest degree of care and will not be used for any purpose other than resolving the matter at hand.
SECTION 03
How We Collect Your Data
lackbd collects personal data through the following methods:
- Direct registration: Information you provide when creating an account, including your name, email address, date of birth, and mobile number.
- Account activity: Data generated when you log in, place bets, play casino games, request bonuses, or update your account settings.
- Payment processing: Transaction details provided when you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any other supported payment method.
- Identity verification submissions: Documents you upload or email to [email protected] as part of the Know Your Customer (KYC) verification process.
- Automated technical collection: IP addresses, device identifiers, session data, and browser information collected automatically when you access the Platform, typically through server logs and session management tools.
- Cookies and similar technologies: Data collected through cookies and similar tracking mechanisms as described in Section 8 of this Policy.
- Customer support communications: Information included in emails or messages you send to our support team.
Accuracy: It is your responsibility to ensure that all personal data you provide to lackbd is accurate, complete, and kept up to date. Inaccurate data may result in delays to account verification, withdrawal processing, or other account functions. To update your information, contact
[email protected].
SECTION 04
Purpose of Processing Your Data
lackbd processes your personal data only for defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The principal purposes are set out below:
- Account creation and management: To register your account, authenticate your identity at login, and manage your account preferences and settings throughout your use of the Platform.
- Service delivery: To provide access to casino games, sports betting markets, cricket betting, virtual sports, live dealer games, and all other features offered on the lackbd Platform.
- Payment processing: To process deposits and withdrawals accurately and securely, and to maintain a complete transaction history for your account.
- Identity verification and fraud prevention: To verify that you meet our eligibility requirements (including age verification), to detect and prevent fraudulent activity, and to protect the integrity of the Platform for all players.
- Regulatory and compliance obligations: To maintain records required for anti-money laundering purposes and to respond to legitimate requests from competent authorities.
- Customer support: To respond to your queries, process complaints, and manage any dispute resolution process in which you are involved.
- Responsible gaming: To monitor gaming activity for indicators of problem gambling and to administer self-exclusion, deposit limit, and time-out requests submitted by Players.
- Platform improvement: To analyse aggregated, anonymised usage data to improve the Platform's performance, security, and user experience.
- Marketing communications: To send you promotional offers, bonus notifications, and product updates, but only where you have provided your explicit consent to receive such communications. You may withdraw this consent at any time.
SECTION 05
Legal Basis for Processing
lackbd processes your personal data on one or more of the following legal grounds, depending on the specific purpose of processing:
- Contractual necessity: Processing that is required to perform the contract between you and lackbd — most prominently, account registration, service delivery, and payment processing.
- Legitimate interests: Processing carried out to pursue the legitimate interests of lackbd, including fraud prevention, platform security, and product improvement, provided those interests are not overridden by your privacy rights.
- Legal obligation: Processing that is required to comply with applicable legal requirements, including anti-money laundering obligations and responses to lawful regulatory requests.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — most commonly for marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
SECTION 06
Sharing Your Personal Data
lackbd does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data may be shared only in the circumstances set out below, and only to the extent necessary for the stated purpose:
- Third-party game studios: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session identifiers and minimum technical data required to deliver their games on the Platform. These providers do not receive your full personal profile.
- Payment processors: Your payment details are shared with the relevant payment provider — such as bKash, Nagad, Rocket, Upay, or card network operators — solely to process the transaction you have requested. lackbd does not store full payment credentials on its own servers.
- Identity verification services: Where third-party KYC verification tools are used to authenticate your identity, minimum necessary data (such as name, date of birth, and document images) may be processed by those services on lackbd's behalf under strict confidentiality agreements.
- Legal and regulatory authorities: lackbd may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by law, court order, or other binding legal process.
- Corporate successors: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
No Data Sales: lackbd will never sell your personal data to data brokers, advertising networks, or any third party for commercial exploitation. Data sharing is strictly limited to the operational purposes described above.
SECTION 07
Payment Data and Financial Privacy
All financial transactions on the lackbd Platform are conducted in Bangladeshi Taka (BDT). Given the sensitivity of financial data, lackbd applies specific protections to payment information:
- All deposit and withdrawal requests are processed through encrypted, secure channels. Payment data is transmitted using 256-bit TLS/SSL encryption at all times.
- lackbd does not store full card numbers, bKash PINs, Nagad PINs, or other payment credentials on its own servers. Payment authentication is handled directly by the respective payment provider.
- Transaction records — including amounts, dates, payment method types, and reference numbers — are retained in your account history for record-keeping, compliance, and dispute resolution purposes.
- Withdrawals are processed only to a payment method that has been verified as belonging to the account holder. This requirement exists to prevent fraudulent withdrawal requests and to protect your funds.
bKash, Nagad & Rocket Users: When you make a deposit or withdrawal using mobile financial services such as bKash, Nagad, or Rocket, the transaction is processed entirely within that provider's secure infrastructure. lackbd receives only the confirmation reference and transaction amount — not your mobile banking PIN or full account credentials.
SECTION 08
Cookies and Tracking Technologies
lackbd uses cookies and similar tracking technologies to operate the Platform efficiently, maintain your session while you are logged in, and analyse how the Platform is used. The categories of cookies we use are as follows:
- Essential cookies: These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your account preferences, and enable core security features. The Platform cannot function properly without these cookies, and they cannot be disabled.
- Functional cookies: These cookies remember choices you make on the Platform — such as your preferred language, display settings, and last-visited game category — to improve your experience on return visits.
- Analytical cookies: We use anonymised, aggregated analytical data to understand how players navigate the Platform, which pages are visited most frequently, and where technical issues occur. This data is used solely to improve Platform performance and does not identify individual users.
- Session cookies: Temporary cookies that expire when you close your browser. These are used to maintain your session state while you are actively using the Platform.
Most web browsers allow you to manage cookie preferences through the browser settings menu. You may choose to block or delete cookies; however, disabling essential cookies will prevent you from logging in and using the Platform's core features.
SECTION 09
Data Retention
lackbd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Active account data: Retained for the duration of your account's active status and for a period of at least five (5) years following account closure, to satisfy anti-money laundering and compliance obligations.
- Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
- Identity verification documents: KYC documents are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
- Support communications: Email and support ticket records are retained for three (3) years from the date of the most recent communication in each thread.
- Technical and usage logs: Server logs and session data are retained for up to twelve (12) months from the date of generation, after which they are deleted or anonymised.
- Marketing consent records: Records of your consent or opt-out for marketing communications are retained for the lifetime of your account.
When personal data is no longer required for the purposes described in this Policy and no legal obligation requires its continued retention, lackbd will securely delete or irreversibly anonymise that data.
SECTION 10
Your Data Rights
As a player on the lackbd Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected]. lackbd will respond within 30 days of receipt of a valid request:
- Right of access: You have the right to request a copy of the personal data lackbd holds about you, along with information about how it is being processed.
- Right to rectification: You have the right to request correction of any personal data that is inaccurate or incomplete.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that financial and compliance records cannot be deleted before their mandatory retention period expires.
- Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances, for example while a dispute regarding its accuracy is being resolved.
- Right to data portability: Where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to withdraw consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
- Right to object to marketing: You may opt out of marketing communications at any time by emailing [email protected] with the subject line "Unsubscribe".
Identity Verification for Rights Requests: To protect your data, lackbd must verify your identity before processing any data rights request. We may ask you to provide identification information consistent with what is held on your account before fulfilling the request.
SECTION 11
Data Security
lackbd takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
- Encrypted storage for passwords and sensitive account credentials. lackbd staff cannot view your password in plain text.
- Access controls that restrict access to personal data to authorised personnel on a strict need-to-know basis.
- Regular internal security reviews and vulnerability assessments of the Platform's infrastructure.
- Separation of payment processing from core Platform data, ensuring that full payment credentials are never stored on lackbd's primary servers.
While lackbd employs industry-standard security measures, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your own account credentials. If you believe your account has been compromised, contact [email protected] immediately.
Account Security Reminder: lackbd staff will never ask for your password by email or any other channel. If you receive a communication claiming to be from lackbd and requesting your password, treat it as fraudulent and report it to
[email protected] without responding to the original message.
SECTION 12
Minors and Age Verification
The lackbd Platform is strictly intended for adults aged 18 and above. lackbd does not knowingly collect personal data from individuals under the age of 18. If we discover or are notified that personal data belonging to a minor has been collected, that data will be deleted promptly and the associated account will be closed.
lackbd applies age verification procedures at the point of registration and may request documentary proof of age at any time during the account lifecycle. We strongly encourage parents and guardians to make use of available parental control and content filtering software to prevent underage access to online gambling platforms, including lackbd.
If you believe a minor has registered an account on the lackbd Platform, please notify us immediately at [email protected] so that we may take appropriate action.
SECTION 13
Updates to This Privacy Policy
lackbd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. The revised Policy will be published at this URL with an updated "Last Updated" date at the top of the page.
Where changes to this Policy are material — meaning they significantly affect how your data is collected or used — lackbd will endeavour to notify registered Players via the email address on file. However, it is your responsibility to review this Policy periodically. Your continued use of the Platform after the publication of any revised Policy constitutes your acceptance of the updated terms.
If you have questions about any change to this Policy, or if you wish to exercise a data right in connection with a processing change, please contact us at [email protected] before continuing to use the Platform.
SECTION 14
Contact Us Regarding Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way lackbd handles your personal data, please contact our support team using the details below. All privacy-related correspondence must be submitted in writing by email to ensure a proper record is maintained.
- Privacy enquiries email: [email protected]
- Subject line for data rights requests: "Data Rights Request — [Your Username]"
- Subject line for privacy complaints: "Privacy Complaint — [Your Username]"
- Response time: General privacy queries are acknowledged within 5 business days and resolved within 30 business days
- Support availability: 24 hours a day, 7 days a week
Preferred contact method: All formal privacy requests, including data access, rectification, erasure, and restriction requests, must be submitted by email to
[email protected]. Requests made through other channels cannot be guaranteed a formal response or the same level of data protection verification.